Returns & Exchanges

At Kojeva, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, we offer a 30-day return policy for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Log into your Kojeva account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.